FAQ's

How can I change or cancel my order?

If your order has not yet been processed, you can update or cancel it. Simply contact our customer service team as soon as possible, and we'll be happy to assist you with the necessary changes.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer care team immediately. We will arrange a replacement or issue a full refund. We'll also provide instructions on how to return the incorrect item.

What if my order doesn't arrive?

If your order hasn't arrived within the expected delivery timeframe, please contact our customer service team. We'll help you track your order and keep you updated on its status.

Can I change my delivery address after placing an order?

Yes, you can update your delivery address as long as your order hasn't been shipped. Please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.

My order arrived damaged. What should I do?

If your order arrives damaged, please take clear photographs of the packaging and the damaged item(s). Contact our customer care team as soon as possible, and we'll arrange a replacement or a full refund.

My order is delayed. What should I do?

If your order hasn't arrived by the estimated delivery date, please contact our customer care team. We'll investigate the delay, provide you with an update, and help resolve the issue as quickly as possible.