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ORDERS
Below are some of are common questions about orders
How can I change or cancel an order?
If your order hasn’t been processed yet, you can either update or cancel it. You just need to contact our customer service team as soon as possible to make the necessary arrangements.
What if I get something wrong?
If you have received the incorrect item, please call our customer care center right away. We will arrange for a replacement or a full refund and send you guidelines on how to return the incorrect item.
What if my order fails to come?
If your order doesn’t arrive in time or is expected to arrive after the actual time frame, you can call our customer service department to help you track it down.
Is it possible to modify a delivery address after an order has been processed?
We’ll be able to update the delivery address if your order hasn’t shipped out yet. Immediately call our customer service team and they will be happy to help you.
My order arrives damaged. What now?
If your order reaches you, and you discover that the consignment is damaged or may get damaged, please click some photographs of the package and items. Contact our customer care at the earliest, and we will arrange to have a replacement or refund to you.
My Order is delayed, what now?
If your delivery has not yet arrived after the estimated date of delivery, you may want to contact our customer care so that they can assist you better and let you know how your delivery is proceeding.
DELIVERY
Below are some common questions about product delivery.
How long will it take to deliver my order?
Standard delivery: 3-5 business days.
How much will delivery cost?
Free standard shipping is offered on orders over £30. Orders under £30 will be charged a £4 flat fee for shipping.
My order hasn't arrived. What should I do?
If your order hasn’t arrived within the delivery time period, please contact us right away so we can assist you in tracking it down.
My parcel is damaged. What do I do?
If your parcel has been damaged, please contact us right away, providing photos for evidence of damage, and we’ll organize a replacement or refund for you.
How do I change my delivery address after I place an order?
If your order hasn’t been processed yet, please contact our customer service team as soon as possible to make the necessary arrangements.
PAYMENTS
Below are some common questions about payments
Why was my payment declined?
Payments may be declined because of less amount in the bank, error submission of billing information, and sometimes due to banks related issues. Contact your bank for more information .
What happens if I'm charged twice on my order?
You may need to contact our customer care department immediately upon realizing you’re being charged twice on your order so that we can investigate it and have it resolved for you.
What happens if my payment gets declined but I am still charged?
If your payment has been denied but you’re still being charged, hit us up so we can investigate the particular transaction and do our best to sort this out.
Do they have any discounts or promo codes?
Yes, We have promo codes and discounts. Find them on our website, or subscribe to our newsletter for updates.
CAMPAIGNS & OFFERS
Below are some common questions about Campaigns & offers
How do I apply a promo code to my order once I have already made my order?
No, during checkout you cannot apply it-a code can’t be applied to your order after you have ordered.
Are there types of limitations set on the usage of coupon codes?
Sometimes applying coupon codes is limited or is dependent upon minimum purchase requirements of qualified products or may be valid only during a specific time period.
What if the promotion expired between my purchase order?
Most promotions normally have a defined limited time. It becomes impossible to use the promotion coupon if the promotion was only yesterday and you buy today while the period is over.
Can it be altered by changing the price if an item becomes on sale some days after I buy it?
We do not alter the prices of the things published up for sale after the sale has been done.
Have any Question in mind? Let’s talk.